Terms and Conditions of Use s99 Platform

1 Acceptance of Terms

Welcome to s99. By accessing, registering for, or using any part of the s99 platform — whether through the official website at s99.bz or the s99 mobile app – you hereby acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and all related policies referenced therein.

These Terms and Conditions constitute a legally binding agreement between you (the user) and s99 (the platform operator). If you do not agree with any part of these terms, please cease using the platform immediately.

2 Member Eligibility

To register and use the s99 platform, you must meet the following eligibility requirements:

• Age: You must be at least 18 years of age at the time of registration.
• Citizenship/Residency: You must be a citizen or legal permanent resident of the country in which you register, and your use of this platform must not violate any applicable local laws.
• Legal Capacity: You have full legal capacity to enter into a binding agreement.
• No Restrictions: You are not prohibited from participating in online gambling activities by any regulatory body or court.
• One Account: You have not previously held an active account at S99.

3 Account Registration

During the registration process, you are required to provide accurate, complete, and up-to-date information. s99 is not responsible for any issues arising from incorrect or incomplete information provided by the user.

• Full Name: Must exactly match the name as it appears on your official identification document.
• Phone Number: An active Malaysian phone number capable of receiving SMS for verification.
• Password: Choose a strong and unique password. Do not share your password with anyone.
• Email: An active email address for important communications related to your account.

You are solely responsible for keeping your account login credentials secure. Any activity that occurs through your account — whether by yourself or by any other party you have or have not authorized — is entirely your responsibility.

4 Deposit & Withdrawal

S99 supports a wide range of payment methods including local bank transfers, FPX, e-wallets (Touch 'n Go eWallet, GrabPay, Boost), DuitNow, and cryptocurrencies such as USDT and Bitcoin. All financial transactions are processed with full encryption for your security.

Deposit:

• The minimum deposit is RM 30 or the equivalent in other supported currencies.
• Deposits are typically credited to your account within 1–5 minutes after confirmation.
• Deposits must be made from an account in your own name. Third-party deposits are not accepted.
• S99 does not charge any processing fees for deposits made using the listed methods.

Withdrawal:

• The minimum withdrawal amount is RM 50 or the equivalent in other supported currencies.
• Withdrawal requests that have met the rollover requirement will be processed within 15 minutes to 24 hours, depending on the chosen method.
• The recipient account name must exactly match your s99 account name.
• KYC verification must be completed before your first withdrawal can be processed.
• S99 reserves the right to hold withdrawals for security review purposes if unusual activity is detected.

5 Bonus & Promotions

S99 offers a wide range of bonuses and promotions to members, including welcome bonuses, reload bonuses, cashback, referral promotions, and various seasonal offers. Each bonus is subject to specific terms and conditions stated on the relevant promotions page.

• Rollover Requirement: All bonuses carry a rollover requirement that must be fulfilled before any withdrawal is permitted. Rollover rates typically range from 3x to 15x depending on the bonus type.
• Validity Period: Bonuses have a set validity period. Any unused bonus will expire automatically once that period ends.
• Eligible Games: Some bonuses can only be used on specific games or game categories.
• One Active Bonus at a Time: By default, only one active bonus is permitted at any one time unless otherwise stated.
• Prohibited Misuse: Any attempt to abuse the bonus system — including opening multiple accounts or hedge betting — will result in bonus cancellation and account suspension.

6 Game Rules

All games on the s99 platform are powered by licensed provider software that has been tested and certified by independent certification bodies. The Return to Player (RTP) percentage for each game follows the standards set by the respective providers.

• The outcome of all games is final and cannot be disputed once settled by the system.
• In the event of a technical disruption during a game session, s99 will endeavour to restore the state to what it was prior to the disruption. If restoration is not possible, the affected wagers will be voided and funds returned.
• Minimum and maximum betting limits for each game are set by s99 and are subject to change at any time.
• Wins obtained through exploitation of software errors or system vulnerabilities will not be recognized, and the relevant balance may be adjusted.

7 User Conduct

S99 users are expected to act in a responsible, ethical, and respectful manner. The following are strictly prohibited on the s99 platform:

• Using automated software (bots), scripts, or any unauthorized method to gain an unfair advantage in games.
• Sharing your account with others or allowing third parties to use your account.
• Opening multiple accounts to abuse promotions or circumvent any set limits.
• Using the s99 platform for any money laundering or illegal financing activities.
• Sending or distributing offensive, threatening, or unlawful content through any s99 communication channel.
• Attempting to hack, attack, or disrupt the operations of the s99 system in any way.

8 Privacy & Data Protection

S99 takes user privacy seriously and is committed to protecting all personal data collected through the platform. The collection, use, and storage of your personal data is carried out in accordance with the s99 Privacy Policy, which can be read at Privacy Policy page ours.

• Personal data is collected solely for the purposes of platform operations, identity verification (KYC), transaction processing, and account-related communications.
• S99 will not sell or transfer your personal data to third parties without your consent, except where required by law.
• You have the right to request access, correction, or deletion of your personal data by contacting the S99 support team.
• All data is stored on servers protected with AES-256 encryption and SSL/TLS encryption during data transmission.

9 Account Suspension & Termination

S99 reserves the right to suspend or close a user's account at any time, with or without prior notice, for the following reasons:

• Violation of any provision in these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or other illegal activity.
• Providing false information during registration or the KYC process.
• Request from a competent authority.
• Account inactivity for 12 consecutive months.

Users may also close their own account at any time by contacting the s99 support team. Legitimate funds (not from disputed sources) will be returned to the user once the review process is complete.

10 Limitation of Liability

To the extent permitted by applicable law, s99 shall not be liable for:

• Any indirect, consequential, special, or punitive loss or damage arising from the use of or inability to use the platform.
• Service disruptions caused by system maintenance, technical failures, natural disasters, or circumstances beyond S99's control.
• Losses arising from a user's failure to follow recommended security measures.
• Content or information provided by third parties through the S99 platform.

11 Amendment of Terms and Conditions

S99 reserves the right to modify, add, or amend these Terms and Conditions at any time. Any material changes will be communicated to users via their registered email or in-platform notification at least 7 days before taking effect.

Continued use of the s99 platform after any amendment takes effect constitutes acceptance of the revised terms. If you do not agree with the changes, you are encouraged to close your account before they come into effect.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of the s99 platform, please contact our team through the following channels:

• Live Chat: Available 24/7 directly from the s99 platform – the fastest way to get immediate assistance.
• Support Email: [email protected] – for enquiries requiring documentation or detailed clarification.
• Telegram: Follow S99's official channels for the latest updates and announcements.

Our experienced s99 support team is available to assist you at all times. Our average live chat response time is under 2 minutes.